AALIYAH UMBRELLAS LLC wants customers to receive products that meet reasonable quality and product-description expectations.

This Refund & Return Policy applies to purchases made through aaliyahumbrellas.com.

1. Return Eligibility

Customers may apply for a return within 30 days if the product meets the requirements of this policy.

Returned products should be:

  • Unused
  • In their original condition
  • In reasonably resalable condition
  • Returned with applicable original packaging when available

Used or Resale-Affecting Products

Products that have been used, damaged through use, altered, washed, modified, or otherwise affected in a manner that impacts their ability to be resold are not eligible for return, except where applicable law requires otherwise.

For example, an umbrella that has been used outdoors and shows signs of use, dirt, stains, damage, or other wear may not qualify for a standard return.

2. Quality-Related Issues

A quality-related issue may include:

  • Product arriving damaged
  • Product having a manufacturing defect
  • Product materially differing from the product description
  • Product being defective upon arrival

Customers should contact us as soon as reasonably possible after receiving the order and provide the order information and photographs or other information that may help us evaluate the issue.

Return Shipping for Quality Issues

If a return is approved because of a verified product quality issue, AALIYAH UMBRELLAS LLC will bear the applicable return shipping cost.

We may provide return instructions or a return shipping method depending on the circumstances.

3. Non-Quality Returns

For returns that are not related to a product quality issue, the customer is responsible for the return shipping cost.

This may include returns requested because of:

  • Change of mind
  • Ordering the wrong product
  • Selecting the wrong item
  • No longer needing the product
  • Other reasons unrelated to product quality

The original shipping charge, if any, may not be refundable for non-quality returns unless required by applicable law.

4. Return Review

All returned products may be inspected after receipt.

If a returned product does not meet the eligibility requirements of this policy, the return or refund may be denied to the extent permitted by applicable law.

5. Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will be issued to the original payment method within 3–5 business days after the returned product is received and approved.

The time required for the refunded amount to appear in your account may also depend on your bank, credit-card issuer, or payment provider.

6. Incorrect or Damaged Orders

If you receive an incorrect item or your package arrives damaged, please contact us with your order information and photographs showing the issue.

We will review the situation and, where appropriate, provide replacement, return, or refund instructions.

7. How to Request a Return

To request a return, contact:

Email: affiliate@aaliyahumbrellas.com
Phone: + 9802897861

Please include:

  • Order number
  • Customer name
  • Product purchased
  • Reason for return
  • Photographs when applicable

Do not send products back before receiving return instructions when such instructions are required.